FAQs

Go to https://tcdprint.ie/login/ and enter your Student number and 4 digit PINto login. Click Account. Your balance will be displayed there.

Caleta will not use First access key

If you enter the wrong access code, simply go back to the device's home page. If it still prompts you to enter the First Access Key, contact Datapac directly using the contact information in the Need help section. They'll assist you further.

The web interface is an online platform where students can upload documents, view print history, and send documents to print through selected print queues on the college campus

You can log in using your student username and your 4-digit PIN

Yes, you can check your PIN number and change it if you prefer

Yes, you can view your access code (Student number) on the web interface

No, the access code is a unique that is used to authenticate the device

If a user forgets their username, they need to contact Datapac helpdesk support at helpdesk@tcdprint.ie to retrieve it

When photocopying a large number of documents, you must touch copy on the touch screen, Enter your student number and your 4 digit PIN number. Place the paper for photocopying on the top feeder, face up and press the green start button

The printer will automatically log you out after 45 seconds of inactivity. However users are encouraged to manually log out when finished at a printer to avoid the next users inadvertently using their credit, using the log out button on the printer, as shown below.

A4 Black and White (Mono) Printer log out button location

A3 Colour-enabled Printer log out button location

Please see the tutorial video on how to follow the instructions on the printer in order to clear a paper jam

The FAK code request can appear when an unrecognised PIN code has been entered. To resolve this you should press the cancel button and attempt to log in again. If the issue persists then contact the Datapac technician.

If you have credit on your account and the printer is telling you that you have insufficient funds, your printing account may be frozen. Your printing account can become frozen after trying to print to a printer which then experiences a problem; the print account credits are transferred into a reserved account for your protection. Please email helpdesk@tcdprint.ie for account support in order to have your print account unfrozen.

You can change your PIN by logging in to the Web Interface with your Student number and PIN and change it over there.